The Turning Point for Palo Alto

My Journey in the Footwear Industry that lead me to Zappos #129

n Blog #128 I talked about about a little bonding time Daryl, Terry and I had together. In this blog I want to talk about the turning Point for Palo Alto.

We were starting to have great increases in the department. Larry and I made a great team and our 2nd Asst. was learning the ropes. We also had a great sales team too. Five Pacesetters graced our floor now. Andre, Jeff,Mina,Saeed and Abraham. The other two floors also had really good teams which was important because they could sell our product too.Everything was starting to gel.

Nora was happy

Nora came down one morning all smiles. She told us “ I can finally step foot in your department”. It was a great moment for us. We had a great laugh about that and she left for the rest of her store walk, looked back and said “ Great job, keep it up!”This was the turning point for Palo Alto.

The Turning Point for Palo Alto

We had five people trending towards Pacesetter where as before we only had two. Everybody got along really well on the floor with a few squabbles here and there. This was to be expected when your team becomes more aggressive on the floor. This reminded me of Arden Fair…